Shipping FAQ

What forms of payment do you accept?
We accept Visa and MasterCard.

What countries do you ship to?
We ship to every country in the world.  The only difference is the cost of shipping.

I placed an order on your website, will I get an email confirmation?
Yes, you will receive an email confirmation that we received your order.  You will also be sent an email when your order has officially shipped.  If for some reason there is a problem with your order we will contact you within three business days.

How long will it take to have my order delivered?
Shipping time will depend on when you placed your order, where you live and what method of shipping you choose.  We have provided a chart for you to reference.  In most cases these are just guideline and other factors out of our control may affect these delivery times.

We ship out all our packages on Tuesdays and Thursdays so this will affect delivery times.

United States Deliveries:

 USPS First Class
 USPS Priority Post
 FedEx Priority
$5.00 (4-10 days)
$10.00 (3-4 days)
$22.95 (2 days)

International Deliveries

 FedEx International Shipping
 $41.95 (approximately 8 days)






 Canadian Deliveries


Canada Post Air Mail Loomis Express Post
$8.00 (5-7 days)  $29.95 (2 day)





I received my order and something is wrong, what do I do?

Contact us immediately either by email or phone.  If you send an email please include the following information:

Name, phone number, incorrect item number or what the problem is.

Phone: 1-800-388-7011 or 001-604-940-5353

Email rma@graphtech.com

Will I have to pay import duties on my order?
US, Canada and Mexico residents will not have to pay any import duties.  If you live in another country you should contact your government agencies to find out what you will be charged.