Graph Tech's 45 Day Iron-Clad Guarantee
When you buy direct from the Graph Tech website, all of our products*, even the picks, come with our 45 Day "Love it or Return it" Guarantee. We do our best to keep our product descriptions accurate; no smoke, mirrors or broken promises.
If, for any reason you are not satisfied, we will refund your purchase price, less any applicable shipping charges.
Just contact support@graphtech.com to receive a RMA (return merchandise authorization) number and instructions.
Free Shipping Policy
• Free shipping via post in the USA and Canada on orders over $50.00 USD
• Free shipping around the world via FedEx Economy on orders over $200.00 USD
The shipping discount is automatically applied at checkout.
Please note: Free shipping does not include any import duties, taxes, or tariffs that may be charged by your country’s customs authorities. You are responsible for paying all duties, taxes, and tariffs applicable to your order.
The Graph Tech Iron-Clad Guarantee
45 day money-back guarantee
"Love it or Return it" - on all products purchased directly from us
Our products are available in music stores, repair shops in over 42 countries.
Our performance products are factory installed on over 180 guitar brands around the world.
Our dedicated R&D teams has over 65+ patents and trademarks around the world and growing every year.
* Clothing and swag can only be returned for a refund if there is a defect in the product, such as uneven or smeared printing, or an error in manufacturing.
