Shipping policy


What forms of payment do you accept?

We accept Visa, MasterCard. You can also use other popular payment apps such as PayPal, Shop (by Shopify), and Google Pay.

What countries do you ship to?

We ship to every country in the world. The only difference is the cost of shipping.

* As we are aware today we face limited carrier services shipping to Russia, and some cities in China.

If you facing problems placing the order online on our website, please find your local distributor or send us an email to support@graphtech.com. We will try to help you process an order manually.

I placed an order on your website, will I get an email confirmation?

Yes, you will receive an email confirmation that we received your order. You will also be sent an email when your order has officially shipped.

If for some reason there is a problem with your order we will contact you within three business days.

How long will it take to have my order delivered?

 Shipping time will depend on when you placed your order, where you live, and what method of shipping you choose.

We have provided a chart for you to reference.

In most cases, these are just guidelines and other factors out of our control may affect these delivery times and rates. We are located in Vancouver, Canada, and we ship out all our USPS packages on Tuesdays and Fridays to a shipping service in the USA that clears customs, etc., so you don't have to, so this will affect delivery times. FedEx, DHL is shipped directly from our factory in Vancouver, and ships within 48 hours or sooner.

International Shipping Information
--Graph Tech Guitar Labs

Thanks for your order! We ship guitar components worldwide from Canada (and select partner warehouses). To help your delivery go smoothly, please review the notes below.

Product eligibility

Some products may have regional restrictions or carrier limitations. If any item on your order cannot legally or safely be shipped to your destination, we’ll contact you to review options before we release the shipment.

Import taxes, duties & fees
  • International orders may be subject to import taxes, VAT/GST, customs duties, brokerage, and other fees charged by your country’s customs authority or the carrier.
  • These costs are not included in our product prices or shipping charges and are the responsibility of the recipient/importer of record.
  • Rates and thresholds vary by country. Please check with your local customs office for details.
Customs clearance & timing
  • Customs inspections or local holidays can delay delivery beyond the carrier’s transit estimate.
  • Providing a correct phone number, email, and any required tax numbers (e.g., EORI/VAT in the EU/UK) helps prevent delays.
  • If customs requires additional information or payment, the carrier or your local customs office will contact you directly.

Documentation we provide
  • Commercial invoice with product descriptions, HS/HTS codes, and country of origin.
  • Packing list and declared value that matches your invoice.
  • We cannot mark shipments as “gift,” “no commercial value,” or under-declare value.

Special handling
  • Certain items may require special packing or carrier services (e.g., heavy, oversized, magnetized, or regulated materials).
  • If special handling is needed, we’ll advise you before shipment.

Delivery estimates

Checkout shows available carrier options and their to-customs transit estimates. Final delivery time depends on customs clearance in your country.

Refused/undeliverable packages

If a shipment is refused, abandoned, or returned due to unpaid duties/taxes, incomplete address, or unresponsive consignee, we’ll refund the product cost minus all shipping charges, return costs, and any non-recoverable fees once the item is received back in sellable condition.

Address accuracy

Please review your shipping address carefully. We aren’t able to reroute international packages once in transit.

Questions?
Our team ships worldwide every day and is happy to help with carrier options, HS codes, or paperwork.

Email: support@graphtech.com 
Phone: +1-604-940-5353

By placing an international order with Graph Tech Guitar Labs, you acknowledge and accept the responsibilities outlined above as the importer of record for your country.

United States Deliveries:

USPS First Class$5.00 (4-10 days)
Canada Post$9.21 (8-17 days)
FedEx Economy$12.31 (2-4 days)
FedEx Priority$20.52 (1-2 days)

International Deliveries:

Canada Post$14.08 plus (9-33 days)
FedEx International Economy$26.16 plus (approx. 7 days)

Canadian Deliveries:
Canada Post

 

$11.45 (2-8 days) - $34.02 (2-4 days)
FedEx$18.53 (4 days) - $56.91 (2 days)

 

I received my order and something is wrong, what do I do?
Contact us immediately either by email or phone. If you send an email please include the following information:

 

Name, phone number, incorrect item number or what the problem is:
Phone: 1-800-388-7011 or 001-604-940-5353
Email: support@graphtech.comOr open a ticket here: www.graphtech.com/pages/support
More information is here: Return & Refund Process

Will I have to pay import duties on my order?

Prices billed by Graphtech.com for goods shipped outside Canada do not include any taxes, duties, VAT, or other charges due to the recipient's local or national government authority. Graphtech.com charges only for the product and shipping fees.

 

All other charges, duties, and taxes (including VAT) are the sole responsibility of the recipient and must be paid upon arrival in the destination country. Usually, these fees are demanded prior to delivery and are collected by the shipping courier or local customs authority. For more details please contact your local customs office.
In the event of delivery refusal, the purchaser is responsible for any duties and shipping charges that are incurred to return the product to Graphtech.com.
Goods shipped inside Canada include taxes based on the recipient’s province tax regulations.

Goods shipped from Canada to the USA and Mexico: “Goods valued below $800 are exempted from customs duties.” (ref.)

Thank you for ordering from Graph Tech

 

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