What forms of payment do you accept?
We accept Visa, MasterCard. You can also use other popular payment apps such as PayPal, Shop (by Shopify), Google Pay.
What countries do you ship to?
We ship to every country in the world. The only difference is the cost of shipping.
I placed an order on your website, will I get an email confirmation?
Yes, you will receive an email confirmation that we received your order. You will also be sent an email when your order has officially shipped. If for some reason there is a problem with your order we will contact you within three business days.
How long will it take to have my order delivered?
Shipping time will depend on when you placed your order, where you live and what method of shipping you choose. We have provided a chart for you to reference. In most cases these are just guideline and other factors out of our control may affect these delivery times.
We are located in Vancouver, Canada, and we ship out all our USPS packages on Tuesdays and Fridays to a shipping service in the USA that clears customs etc so you don't have to, so this will affect delivery times. FedEx, DHL is shipped directly from our factory in Vancouver, and ships within 48 hours or sooner.
United States Deliveries:
| USPS First Class
|| USPS Priority Post
|| FedEx Priority
|$5.00 (4-10 days)
||$10.00 (3-4 days)
||$22.95 (2 days)|
| FedEx International Shipping
| $41.95 (approximately 8 days)
|Canada Post Air Mail||Loomis Express Post|
|$8.00 (5-7 days)||$29.95 (2 day)|
I received my order and something is wrong, what do I do?
Contact us immediately either by email or phone. If you send an email please include the following information:
Name, phone number, incorrect item number or what the problem is.
Phone: 1-800-388-7011 or 001-604-940-5353
Will I have to pay import duties on my order?
Prices billed by Graphtech.com for goods shipped outside Canada do not include any taxes, duties, VAT or other charges due to the recipient's local or national government authority. Graphtech.com charges only for the product and shipping fees.
All other charges, duties, and taxes (including VAT) are the sole responsibility of the recipient and must be paid upon arrival in the destination country. Usually these fees are demanded prior to delivery and are collected by the shipping courier or local customs authority. For more details please contact your local customs office.
In the event of delivery refusal the purchaser is responsible for any duties and shipping charges that are incurred to return the product to Graphtech.com.
Goods shipped inside Canada include taxes based on the recipient’s province tax regulation.
Goods shipped from Canada to the USA and Mexico: “Goods valued below $800 are exempted from customs duties.” (ref.)
Thank you for ordering from Graphtech.com